Refund & Cancellation Policy

This Refund & Cancellation Policy applies to eligible self-service purchases made through SlopCop, a product operated by Brokk, Inc.

Brokk, Inc.
508 Kodiak Trail
Cedar Park, TX 78613
United States
[email protected]

This Policy covers prepaid credits, automatic credit top-ups, and any recurring subscription or hybrid billing plans that SlopCop may offer.

Not every billing arrangement described in this Policy is necessarily available at launch.

Separately negotiated engineering-assisted design partnerships and enterprise agreements may have their own payment and cancellation terms.

Purchases of SlopCop credits and subscription services are generally final once successfully processed, except where applicable law requires otherwise or Brokk approves a discretionary refund.

A customer's decision to stop using SlopCop, discontinue a project, or leave purchased credits unused does not automatically entitle the customer to a refund.

Nothing in this Policy limits rights that cannot lawfully be waived.

Purchased credits are intended for future eligible usage of the Services.

Purchased credits do not currently expire automatically.

Unused purchased credits generally are not refundable solely because a customer no longer needs them.

Brokk may approve discretionary refunds for unused credits resulting from accidental duplicate purchases, mistaken charges, technical billing errors, or other exceptional circumstances.

Refunded purchases may result in corresponding credit-balance adjustments.

Automatic top-up is an optional feature that replenishes credits when configured conditions are met.

Customers may disable automatic top-up through available billing controls.

Disabling automatic top-up prevents subsequent replenishment purchases but does not automatically reverse transactions already initiated or completed.

Mistaken or unintended top-ups may qualify for discretionary refunds to the extent the associated credits remain unused.

Disabling automatic top-up does not cancel an independently purchased subscription.

If SlopCop offers recurring subscriptions, customers may cancel through the available account-management controls or by contacting [email protected].

Unless otherwise disclosed at purchase or required by law:

• Cancellation prevents future subscription renewals.
• The current paid billing period remains active through its scheduled end.
• Cancellation does not automatically produce a refund for unused time.
• Included subscription benefits end when the paid term expires.
• Separately purchased credits remain subject to their own terms.

Customers should cancel before the next scheduled renewal to avoid a subsequent charge.

Where legally required, Brokk will provide additional cancellation mechanisms, notices, or remedies.

Monthly and annual subscription fees are generally nonrefundable after the applicable billing period begins.

Brokk may review requests involving:

• Duplicate subscription charges.
• Incorrect billing amounts.
• Unauthorized or erroneous renewals.
• Material technical billing failures.
• Other exceptional circumstances.

Discretionary refunds may be full or partial depending on the circumstances, services already provided, and applicable law.

An annual subscription is not automatically refundable on a prorated basis merely because the customer cancels before the annual term ends.

Any different refund commitment expressly disclosed with a particular plan will control for that plan.

A hybrid plan may combine recurring subscription fees with included credits or usage allowances.

Included credits or allowances may reset or expire at the end of the applicable billing period if disclosed when the plan is purchased.

Separately purchased credits are distinct from subscription-included credits.

Cancellation of a subscription does not automatically entitle a customer to a cash refund for unused included allowances.

Any separately purchased credits remaining after cancellation continue to be governed by the prepaid-credit provisions, unless a disclosed plan-specific restriction or applicable law provides otherwise.

Failed scans and scans canceled before processing begins are generally not charged.

Scans canceled after processing begins may be charged under the applicable usage rules.

A completed operation that produces no actionable findings is not automatically eligible for a refund if the operation was properly charged under the published pricing.

Incorrect credit deductions or billing errors may be reported to [email protected].

Archiving an eligible workspace preserves its remaining purchased credits.

Archiving does not necessarily cancel a separate recurring subscription. Customers must separately cancel any subscription they no longer wish to renew.

Permanent workspace or account deletion may result in forfeiture of remaining purchased and promotional credits following clear notice, subject to applicable law.

No refund is automatically provided solely because a customer elects permanent deletion.

Features unavailable for a particular account or workspace type are not guaranteed by this Policy.

Subscription price changes will apply prospectively and will be disclosed before renewal as required by applicable law.

Customers may cancel a subscription before a new price takes effect.

If Brokk discontinues a paid subscription plan before the end of a prepaid service term, Brokk will provide an appropriate remedy consistent with the purchase agreement and applicable law.

Changes to credit usage rates do not retroactively change charges already incurred.

To request a refund, contact:

[email protected]

Include the account email, transaction date, amount, and reason for the request.

Brokk may review transaction records, credit usage, subscription status, and relevant billing information before deciding a discretionary request.

No fixed discretionary refund-request deadline has been established.

Approved refunds are ordinarily returned through the original payment method, subject to payment-provider processing rules.

Brokk may adjust credits or service entitlements associated with refunded, reversed, fraudulent, or disputed transactions, subject to applicable law.

Applicable tax refunds will be handled according to relevant tax laws and payment-processing procedures.

Customers may contact support before initiating a payment dispute to allow Brokk an opportunity to investigate the issue. This does not limit any lawful chargeback or dispute rights.

Nothing in this Policy excludes or limits mandatory refund, cancellation, consumer-protection, or other rights under applicable law.

Brokk, Inc.
508 Kodiak Trail
Cedar Park, TX 78613
United States
[email protected]

SlopCop is the product brand of Brokk, Inc.